Refund policy

Return and Refund Policy

Last updated: August 9, 2026

Thank you for shopping with LuckyBunny. We want you to be happy with your purchase and will do our best to help if there is an issue with your order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, clean, and in the same condition in which it was received. Items should be returned in their original packaging when reasonably possible.

Because our litter boxes are pet hygiene products, used items cannot be returned for sanitary reasons, unless the item arrived damaged or defective.

Non-Returnable Items

We cannot accept returns for items that:

• Show signs of use by a pet, including urine, droppings, litter, bedding, hair, stains, or odors
• Have been damaged through use, cleaning, modification, or improper handling
• Are returned without prior approval
• Are outside the 30-day return window

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery at shopluckybunnyofficial@gmail.com.

Please include your order number, photos of the item and packaging, and a brief description of the issue.

If we confirm that the item arrived damaged, defective, or incorrect, LuckyBunny will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by LuckyBunny or the item arrived damaged or defective.

If your return is approved, we will provide return instructions by email. Please do not send an item back before receiving return instructions from us.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at shopluckybunnyofficial@gmail.com.

We will make every effort to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For questions regarding returns or refunds:

LuckyBunny
shopluckybunnyofficial@gmail.com