Privacy policy
Privacy Policy
Last updated: June 2, 2026
LuckyBunny (“LuckyBunny,” “we,” “us,” or “our”) operates this online store and website to provide customers with pet products, product information, shopping features, order processing, customer support, and related services.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, interact with our store, or use any of our services.
By using our website or purchasing from LuckyBunny, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
We may collect personal information depending on how you interact with our website, store, and services. This may include:
Contact information such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information such as products purchased, items added to cart, order history, payment confirmation, returns, exchanges, and shipping details.
Payment information such as payment method and payment confirmation. Payment details are processed by Shopify and its payment providers. LuckyBunny does not directly store full credit card numbers.
Account information if you create an account, such as your login details, preferences, and saved information.
Communication information such as messages you send to us through email, contact forms, customer support, or social media.
Device and usage information such as your IP address, browser type, device type, operating system, pages viewed, products viewed, cart activity, website interactions, referral source, and other analytics information.
Marketing and advertising information such as interactions with ads, emails, social media posts, TikTok ads, and other promotional content.
How We Collect Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, sign up for emails, or provide information through our website.
Automatically through our website using cookies, pixels, analytics tools, and similar technologies.
From service providers that help us operate our business, including Shopify, payment processors, shipping providers, analytics services, marketing platforms, and customer support tools.
From advertising and marketing partners such as TikTok, Shopify, and other platforms used to measure ads, improve marketing, and show relevant content.
How We Use Your Personal Information
We use personal information to operate our store, provide services, improve customer experience, and market our products. This includes using information to:
Process and fulfill orders.
Accept and confirm payments.
Ship products to customers.
Provide tracking information.
Communicate with you about orders, support requests, returns, refunds, and store updates.
Improve our website, products, services, and customer experience.
Personalize your shopping experience.
Show relevant products or recommendations.
Send marketing emails or promotional messages, when permitted.
Measure website traffic, product interest, and advertising performance.
Help prevent fraud, unauthorized transactions, security issues, and illegal activity.
Comply with legal obligations and enforce our policies.
Marketing, Advertising, and TikTok Pixel
LuckyBunny may use third-party advertising and analytics tools to help measure website activity, improve ads, and show relevant marketing. These tools may include TikTok Pixel, Shopify analytics, and other advertising or analytics services.
These tools may collect information such as your device information, IP address, browser activity, pages viewed, products viewed, items added to cart, checkout activity, purchase activity, and interactions with our ads.
We may use this information to:
Measure ad performance.
Understand how customers interact with our website.
Improve our product pages and shopping experience.
Show relevant ads on TikTok and other platforms.
Retarget visitors who viewed products or added items to cart.
Improve the effectiveness of our marketing.
Depending on where you live, you may have the right to opt out of certain types of targeted advertising or sharing of personal information for advertising purposes.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, improve performance, analyze traffic, and support advertising.
Cookies may help us:
Keep items in your cart.
Remember your preferences.
Understand which pages and products customers view.
Measure website performance.
Support fraud prevention and security.
Improve advertising and marketing.
You may be able to control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
How We Share Personal Information
We may share personal information with third parties when needed to operate our business, provide services, fulfill orders, improve our website, or advertise our products.
We may share information with:
Shopify, which hosts and powers our online store.
Payment processors that securely process payments.
Shipping carriers and fulfillment partners that deliver orders.
Marketing and advertising platforms, including TikTok and other advertising services.
Analytics providers that help us understand website performance.
Customer support tools used to respond to messages and support requests.
Service providers that help with technology, security, website hosting, email, data storage, and business operations.
Legal or government authorities when required by law, legal process, or to protect our rights, customers, and business.
We may also share information if we are involved in a business transaction such as a merger, sale, financing, acquisition, or transfer of business assets.
Shopify
Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to customers.
When you use our store, personal information may be collected and processed by Shopify to help provide checkout, payment processing, order management, analytics, fraud prevention, and other store functions.
Shopify may also process information to improve its services and provide certain enhanced features. To learn more about how Shopify handles personal information, you can review Shopify’s privacy information at:
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.
If you visit a third-party website, you should review that website’s privacy policy before providing personal information.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information if required by law.
Security
We take reasonable steps to protect personal information. However, no website, online store, payment system, or method of electronic transmission is completely secure.
We cannot guarantee perfect security, but we use service providers such as Shopify and payment processors that help support secure checkout and order processing.
Data Retention
We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.
The amount of time we keep information may depend on the type of information, the reason it was collected, and legal or business requirements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
The right to access personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of personal information.
The right to request a copy of your personal information.
The right to opt out of certain targeted advertising or data sharing.
The right to withdraw consent where processing is based on consent.
The right to appeal a privacy-related decision, where applicable.
These rights are not absolute and may depend on your location and applicable law.
To make a privacy request, contact us using the information listed in the “Contact Us” section below.
Email Marketing
If you sign up for marketing emails, we may send you updates, promotions, product information, and other marketing messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, customer support, or legal notices.
Targeted Advertising Opt-Out
Depending on your location, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
You may also be able to adjust your cookie settings, browser settings, or privacy settings on platforms such as TikTok and other advertising services.
If our website provides a “Do Not Sell or Share My Personal Information” link, cookie banner, or privacy preference tool, you may use that option to submit your request.
You may also contact us directly at the email address listed below.
International Transfers
We may transfer, store, or process personal information outside of your state, province, or country. For example, Shopify, service providers, or technology partners may process information in different locations.
When required by law, we rely on appropriate safeguards for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us at:
Email: shopluckybunnyofficial@gmail.com
Business Name: LuckyBunny